This page covers play through Grey Rock in your browser — desktop or phone. It does not replace the rules for visiting the Edmundston resort at 100 Chief Joanna Blvd. Floor entry, Totem Rewards, and on-site conduct still follow separate resort policies published by Grey Rock Entertainment Center Inc., which runs the property on Madawaska Maliseet First Nation territory under New Brunswick gaming law.
If you register, deposit, or bet here, you agree to everything below. That includes how your account works, how bonuses are handled, how withdrawals are processed, and how we may close an account. These rules apply to online play only. We sometimes revise this page when regulations, payment options, or product features change. If you keep using the account after a revision goes live, that counts as accepting the updated version. It is worth reading this page from time to time. Do not rely on an old screenshot or saved PDF.
You need to be 19 or older. That is the minimum age in New Brunswick and the same cut-off used at the physical casino. One person, one account. If we find duplicates, whether on purpose or by accident, we may suspend or merge them while we review.
Before you sign in, make sure online gambling is legal where you are. Completing registration from a restricted area still breaks these terms, even if the registration form accepts your details. We do not target players in jurisdictions where real-money play is off limits.
Use your real name, correct date of birth, and contact details that match your ID. Fake or incomplete information can get the account closed, and any balance held pending review may be forfeited. The same login works on desktop and mobile. Keep your password to yourself; anything done while you are signed in as you is treated as your activity. Contact support right away if you think someone else accessed your account.
Deposits, bets, bonuses, and cash-outs run in Canadian dollars (CAD) unless a specific offer says otherwise.
Your browser account is not your Totem Rewards card. They are not linked. Points, Free Play, weekly draws, Stay & Play, and hotel deals booked through partner properties only count when you are on the Edmundston floor. Online tier movement for Club, Gold, and Platinum uses its own deposit levels, point thresholds, and promo calendar.
Getting a card at the rewards desk on Chief Joanna Blvd. does not open an online account. Signing up online does not enrol you in Totem Rewards. Nothing carries over: balances, tier level, and promo eligibility stay on whichever side you earned them.
We will not pay out until we know who you are, no matter how small or large the balance or which payment method you used. Expect to upload valid government-issued photo ID. We may also ask for proof of address or confirmation that the payment method is yours. Sending ID right after your first deposit saves a lot of waiting later when you select Withdraw.
Incomplete uploads, expired documents, or details that do not match the account will stall payouts. If something looks fraudulent, the account can be frozen while we investigate. Big wins or unusual betting patterns sometimes need extra checks. The same kind of anti-money-laundering scrutiny mentioned in our resort privacy materials for large on-property prizes may apply online too.
Every offer, from welcome packages and reloads to free spins and tier perks, lives in the text you see when you opt in. Numbers change between campaigns. A typical welcome structure, when it is running, might include a capped deposit match, free spins on named games, a minimum deposit, a wagering multiple, and a deadline. Featured packages have previously included 30× wagering within 14 days. Whatever shows in your account after you log in beats any summary on a public page.
Usually one bonus is active per balance unless support tells you otherwise. Some games count fully toward wagering; others count partially or not at all, so check the offer. Using low-risk play mainly to clear a bonus can result in removal of the promotional balance. Online tiers are reviewed on a schedule; perks move up or down when you hit or miss thresholds. The Promotions or Cashier area inside your logged-in account is where the current rules live.
Only deposit from cards, accounts, or wallets you own or are authorized to use. When we can, withdrawals go back through the same route you deposited from. That is standard fraud prevention. Timing depends on the method: some clear the same day; bank wires often need a few business days.
We may ask for more verification before sending money, especially if your play suddenly looks nothing like your usual pattern. Contact us before you charge back through your bank. Going straight to a chargeback without contacting support can get the account suspended. If your account goes dormant for a long period, fees or other balance rules described in emails to your registered address may apply.
We will suspend or close accounts for things like:
Data you give us online is handled under our privacy policy and New Brunswick law, including the Right to Information and Protection of Privacy Act (RTIPPA). We use it to run your account, move money, meet legal obligations, run responsible gaming programmes, and, if you agree, send offers that fit your play.
The mobile app is a different channel: it collects device and usage data for Totem Rewards and resort services, as set out in the app privacy text. We do not sell your details to third-party marketers. Outside companies that process data for us only receive what they need to perform their work. You can ask to see or correct your information where the law allows. Opting out of marketing communications does not by itself close a wagering account.
We work within New Brunswick responsible gaming standards, including voluntary self-exclusion. Treat online play as paid entertainment, not a fix for debt or a way to chase yesterday's losses.
If you are on self-exclusion and keep gambling anyway, provincial rules may void winnings. On-site, the Responsible Gaming Information Centre (RGIC) is staffed from 2:00 p.m. to midnight, seven days a week: 506-861-4699. For confidential phone help, call the Gambling Information Line at 1-800-461-1234.
Deposit caps, cool-off periods, and self-exclusion settings in your account, when available, override promotional messages. If you set a limit, we will respect it.
The browser site is available on a best-efforts basis. Maintenance, supplier issues, and connection problems can interrupt access. Our liability is limited to the extent permitted by law for downtime during which you could not play, or for payouts delayed by factors outside our control. You can lose money gambling; no banner, tier perk, or bonus text promises that you will come out ahead. When a game malfunctions, we and the game supplier follow our respective investigation procedures.
Grey Rock Casino is operated by Grey Rock Entertainment Center Inc. in Edmundston, New Brunswick, on Madawaska Maliseet First Nation territory, under New Brunswick gaming law and the provincial framework administered by the New Brunswick Lotteries and Gaming Corporation (NBLGC).
